Power Outages - Energy+ Inc.

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Power Outages

Outage Map

If you are experiencing a power outage, first please check our Outage Map to see if the outage has already been reported. 

Note: It can take up to 15 minutes from the time of the outage, until the system updates the Outage Map - so please give it a few minutes from the start of the outage until it registers on the map. For privacy, only outages affecting more than 3 customers will display. Updates will be provided as new information is known.

In major power emergencies, we will provide progress updates on Twitter @EnergyPlusInc and Facebook.

Report a Power Outage

Call our 24/7/365 Outage Info Line 1-833-POWER-01 (769-3701) to report a new outage not showing on the Outage Map. Your real time call will trigger Energy+ to investigate and dispatch crews if required.

We encourage you to call 1-833-POWER-01 (769-3701) to provide information that will help our crews (i.e. tree on line, saw a flash, heard a loud bang).

What Causes a Power Outage?

Severe weather, vehicle accidents or equipment failure are a few of the reasons why you might experience a power outage. Energy+ emergency crews are always ready to respond 24/7/365 to keep you connected, when the power goes out. More information on how power is restored to our customers

Stay Safe During an Outage

Here are some tips to help keep you and your loved ones safe when the power goes out, as well as how to prepare if you have to leave your home due to flooding.

Portable home generators can be useful during a power outage but they can also be very dangerous if they are not used properly.

Planned Outages

Energy+ supplies electric service across 562 square kilometres of overhead wires and underground cables to 65,000 customers, in the City of Cambridge, the Township of North Dumfries and the County of Brant.

When it is necessary for Energy+ to interrupt service to our customers to maintain or upgrade the system, we try to provide our customers with advance notice by letter or verbal communication (for planned outages that are expected to last more than one hour). Have your name added to the list of customers who rely on medical equipment that requires electricity.

Tips to Prepare for a Planned Outage