Contact Us - Energy+ Inc.

Contact Us

We enjoy hearing from our customers. If you have questions, a comment, a bill to pay or a move to arrange, you can reach us by using one of the options outlined below or by filling out our handy Contact Us Form.

Payment Arrangements

If you are having or expect to have difficulty paying your bill, we encourage you to contact us as soon as possible to discuss payment options. Unpaid bills will follow the collection process, which may lead to disconnection of your service.

Self-Serve Online Forms

Check out our online forms for requesting common services:

By Telephone, Email

Please note that telephone and email is only monitored during business hours:

8:30 a.m. to 4:30 p.m.
Monday to Friday (excluding statutory holidays). Get directions to our Administration Office in Cambridge.

Customer Care and Billing Inquiries 

Cambridge/North Dumfries County of Brant
Telephone: (519) 621-3530

Telephone: (519) 442-2215  Toll Free 1-(877) 871-2215

Fax: (519) 621-7420 
Email Customer Care 

Main Reception

Please call the main reception line (519) 621-3530 for all matters, including getting connected to all departments.

Power Outages/Emergencies

Call 9-1-1 for downed power lines, children playing near power lines or transformers or other power emergencies. Learn more about electrical safety.          View our Outage Map

For power emergencies outside of normal working hours, please call:

Cambridge/North Dumfries County of Brant                                      
Telephone: (519) 621-3530 Telephone: (519) 442-2215  Toll Free 1 (877) 871-2215

Water Equipment Emergencies - County of Brant

Contact the County of Brant Public Works (519) 449-2451  Toll Free 1 (888) 250-2295

Call Before You Dig

Ontario One Call 1-(800) 400-2255  Website

Media Inquiries

Barbara Shortreed Vice-President, Customer Care & Communications Ph: (519) 621-8405, ext. 2227

By Mail

Energy+ Inc. 1500 Bishop Street, P.O. Box 1060 Cambridge, ON  N1R 5X6